Terms of service

TERMS OF SERVICE

Last Updated: [October 23, 2026]

1. OVERVIEW
Welcome to Quinova. This website is operated by [Company Legal Name]. Throughout the site, "we," "us" and "our" refer to Quinova.
By visiting quinova.store, browsing our products or placing an order, you agree to these Terms of Service and the policies referenced here, including our Return & Refund Policy, Shipping Policy and Privacy Policy. If you do not agree, please do not use the site.
Nothing in these Terms limits any rights you have under applicable law that cannot legally be limited.

2. PRODUCTS
Quinova is an online women's fashion boutique offering knitwear and everyday clothing essentials.
We aim to describe our products, show photos and provide size information as accurately as possible. Slight variations in color may occur because of lighting, photography or screen settings, and size charts are based on hand measurements that may vary slightly.
We may update product descriptions, change our collections or discontinue products at any time.
If an item you receive is defective, incorrect or materially different from its description, please contact us and we will make it right under our Return & Refund Policy.

3. PRICING & AVAILABILITY
All prices are shown in the currency displayed at checkout and may change without notice.
We reserve the right to:
- Update prices and promotions
- Limit purchase quantities
- Correct genuine pricing or product information errors
- Cancel orders if an item is unavailable or a payment cannot be authorized
If we cancel an order after payment, we will refund the amount paid for the unavailable items. Your bank or card provider may charge currency conversion fees.

4. ORDERS & PAYMENT
By placing an order, you confirm that:
- You are at least 18 years old, or have permission from a parent or legal guardian
- The information you provide at checkout is accurate and complete
- You are authorized to use the selected payment method
- You agree to pay the total shown at checkout, including shipping and applicable taxes
You may receive an automated order confirmation email. That email confirms we received your order and is not our acceptance of it. We may review, decline or cancel orders for legitimate reasons, such as suspected fraud, unauthorized payment activity, product unavailability, pricing errors or incomplete delivery information.
Payments are processed by third-party payment providers through our ecommerce platform. We do not store your full payment card details.

5. SHIPPING & DELIVERY
Processing time is [1-3] business days and estimated delivery is [6-15] business days after processing. These are estimates, not guaranteed delivery dates. Delays can occur because of carrier disruptions, customs, public holidays, weather or incorrect address details.
Tracking information is provided once your order ships. Please see our Shipping Policy for full details.

6. RETURNS, REFUNDS & EXCHANGES
We offer returns within 30 days of delivery for eligible items, according to our Return & Refund Policy. Items should generally be unworn, unwashed and in original condition with tags and packaging where applicable.
If your item arrives damaged, defective or incorrect, contact us at support@quinova.store and we will arrange a suitable resolution.

7. PRODUCT USE & CARE
Please review the product description, size chart and care instructions before purchasing and wearing an item. Sizing and fit can vary between styles, and our oversized styles are designed to fit loosely.
Washing or drying contrary to the care instructions, misuse or accidental damage may cause avoidable damage. We are not responsible for damage caused solely by misuse or failure to follow care instructions. This does not limit our responsibility for defective products.

8. INTELLECTUAL PROPERTY
All content on quinova.store, including the Quinova name and logo, website design, text, photographs and graphics, is owned by or licensed to us and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify or use this content for commercial purposes without our written permission.
Third-party names or trademarks that appear on the site belong to their respective owners.

9. WEBSITE USE & CONDUCT
You agree to use our website lawfully. You must not:
- Use the site for fraudulent or unlawful purposes
- Attempt to access systems, accounts or customer data without authorization
- Introduce malware or interfere with the site's security or functionality
- Use bots or automated tools to disrupt the site or scrape protected content
- Impersonate another person or submit false information
We may restrict access or take appropriate action if we reasonably suspect misuse.

10. THIRD-PARTY SERVICES & LINKS
Our site may link to or rely on third-party services such as payment providers, shipping carriers and analytics tools. These services operate under their own terms and privacy policies, and we do not control their availability or content.

11. PRIVACY
We collect and use personal information (such as your name, email, shipping and billing details and order history) to process orders, provide support and operate our website. Please see our Privacy Policy for how we collect, use and share your information and the choices available to you.

12. DISCLAIMER & LIMITATION OF LIABILITY
Our website and products are provided "as is" and "as available" to the fullest extent permitted by law. We do not guarantee that the website will be uninterrupted or error-free.
To the fullest extent permitted by law, Quinova will not be liable for indirect, incidental or consequential damages arising from your use of the site or products, and our total liability for any claim relating to an order will not exceed the amount you paid for that order. Some jurisdictions do not allow certain limitations, so these may not apply to you. Nothing in these Terms limits liability that cannot lawfully be limited.

13. ORDER CANCELLATIONS
You can request a cancellation by emailing support@quinova.store within [12 hours] of purchase, provided the order has not entered fulfillment. After that, please use the return process in our Return & Refund Policy.

14. INTERNATIONAL CUSTOMERS
[We currently ship to the United States / the countries listed at checkout.] Where duties, customs charges or local taxes are not included in your checkout total, they may be collected by customs authorities or the carrier and are the customer's responsibility.

15. GOVERNING LAW & DISPUTES
These Terms are governed by the laws of the State of [State of your LLC], United States, without regard to its conflict of law rules, subject to any mandatory consumer protections that apply where you live.
If a dispute arises, please contact us first at support@quinova.store so we can try to resolve it quickly and fairly.

16. CHANGES TO THESE TERMS
We may update these Terms from time to time. The updated version will be posted on this page with a new "Last Updated" date. Changes do not affect orders already placed. Continued use of the site after changes are posted means you accept the updated Terms.

17. CONTACT
Quinova Customer Support
Website: https://quinova.store
Email: support@quinova.store
[Company Legal Name, Business Address]
This is our business address, not a return address. Please contact us before sending any return.