Refund policy

RETURN & REFUND POLICY

At Quinova, we want you to love what you ordered. If something isn't right, we aim to make returns and refunds simple and fair. Please read this policy before purchasing.

30-DAY RETURNS
You may request a return within 30 days of the delivery date. To qualify, items must be:
- Unworn, unwashed and in original condition, free from stains, odors and pet hair
- Returned with original tags and packaging, where applicable
- Accompanied by your order number

Items showing signs of wear, washing, stretching, stains or damage caused after delivery may not qualify for a change-of-mind return.

HOW TO START A RETURN
Email us at support@quinova.store with:
- Your full name and order number
- The item(s) you wish to return
- The reason for the return
- Photos, if the item is damaged, defective or incorrect

We will reply with return instructions and the correct return address. Please do not ship anything back before we confirm, as returns sent without instructions may be delayed or cannot be processed.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, defective or not what you ordered, contact us within [14] days of delivery with your order number and clear photos (including packaging if relevant). After review, we will offer a replacement (subject to availability), a refund to your original payment method, or another suitable resolution.
Damage caused by misuse, improper care or normal wear and tear is not considered a defect.

REFUNDS
Once we receive and inspect your return, we will email you the outcome. Approved refunds go back to your original payment method within [5-10] business days. Your bank or card issuer may need additional time to show the funds.
If an item is returned worn, washed or otherwise not in resalable condition, we may deduct an amount for the loss in value, and we will explain any deduction.

RETURN SHIPPING COSTS
- Change-of-mind returns (wrong size, changed your mind): the customer pays return shipping [and original shipping is non-refundable].
- Damaged, defective or incorrect items: we cover the return shipping or arrange a replacement at no cost to you.
We recommend a trackable service and keeping your receipt until the return is complete.

EXCHANGES
To exchange for a different size or color, email support@quinova.store. Availability depends on stock. Sometimes the fastest option is to return the original item and place a new order.

ORDER CANCELLATIONS
We can usually cancel an order if you contact us within [12 hours] of purchase and it has not yet entered fulfillment. Once an order is processed or shipped, please use the return process above.

CONTACT US
Quinova Customer Support
Email: support@quinova.store
[Company legal name, business address]
This is our business address and not a return address. Please do not send returns here unless instructed.

Nothing in this policy limits any rights you have under applicable law.