Shipping policy

SHIPPING POLICY

Last Updated: [October 23, 2026]

At Quinova, we want your order to reach you safely and on time. This policy explains our processing times, estimated delivery, tracking and what to do if something goes wrong.

ORDER PROCESSING
Orders are processed within [1-3] business days after payment is confirmed, excluding weekends and public holidays. Processing includes payment verification, inventory confirmation, packing and handover to the carrier.
During sales, holidays or periods of high demand, processing may take longer. If your order is significantly delayed, we will notify you by email.

ESTIMATED DELIVERY TIME
Total delivery time = processing time + shipping time.

Destination: United States
Processing: [1-3] business days
Estimated shipping: [6-15] business days

[Add other destinations only if you actually ship there.]

These are estimates, not guaranteed delivery dates. Actual delivery times can vary because of the carrier, your location, customs or other circumstances outside our control.

SHIPPING METHODS & FULFILLMENT
We work with fulfillment and carrier partners and choose the delivery service based on destination, availability and transit time. The carrier may vary by order, and you cannot choose a specific carrier at checkout. Some orders may ship from different fulfillment locations.

SHIPPING FEES
[Standard shipping is free on all orders.] Any shipping cost is shown at checkout before you pay. We do not add undisclosed shipping fees after checkout.

TRACKING YOUR ORDER
Once your order ships, we will email you a confirmation with tracking information. Tracking can take 24-72 hours to appear or update after dispatch, and may update more slowly when a parcel changes carriers or clears customs.
If you do not receive tracking or cannot find your order, email support@quinova.store with your order number.

MULTIPLE PACKAGES
Orders with more than one item may ship in separate packages, each with its own tracking number, and may arrive on different days. If you think an item is missing, email us with your order number.

CUSTOMS, DUTIES & TAXES
[Orders shipped to the United States: applicable duties and import taxes are included in your checkout price, and you will not be asked to pay additional charges on delivery.]
If you order to another destination, duties, import taxes or customs fees may be collected by customs authorities or the carrier and are the customer's responsibility. Customs clearance times are set by the authorities and are outside our control.

SHIPPING ADDRESS
Please check that your name, street address, apartment number, city, ZIP code and phone number are complete and accurate before you submit your order.
To correct an address, email us as soon as possible, ideally within [12 hours] of ordering. Once an order has entered fulfillment or shipped, we may not be able to change it. If a package is undeliverable because the address was incorrect or incomplete, additional shipping or reshipment costs may apply.

ORDER CANCELLATIONS
We can usually cancel an order if you contact us within [12 hours] of purchase and it has not entered fulfillment. After that, please use the process in our Return & Refund Policy.

SHIPPING DELAYS
Delays can be caused by carrier disruptions, weather, public holidays, seasonal congestion, high order volume, customs or incorrect address details. We will make reasonable efforts to help affected customers. If your order is significantly delayed, contact us and we will review the options with you.

LOST, MISSING OR DAMAGED PACKAGES
- Not arrived: if your order has not arrived within the expected delivery period, email us and we will investigate with the carrier.
- Marked delivered but not received: check around your delivery location, with household members or building staff, then contact us. We will review the delivery information and help investigate.
- Damaged on arrival: email us as soon as possible with your order number and clear photos of the item and packaging.
If a package is confirmed lost or damaged, we will offer a replacement or refund in line with our Return & Refund Policy.

RETURNED OR UNDELIVERABLE PACKAGES
A package may be sent back to us if the address is wrong or incomplete, delivery attempts fail, the recipient refuses it, it is not collected in time, or customs clearance cannot be completed. Contact us if this happens and we will discuss options such as reshipment or a refund. Additional shipping charges may apply to a reshipment caused by incorrect customer information.

CONTACT US
Quinova Customer Support
Website: https://quinova.store
Email: support@quinova.store
[Company Legal Name, Business Address]
This is our business address, not a return address. Please contact us before sending any return.